HIF is committed to providing our members with access to the highest possible level of service and we value the feedback that our members provide. As part of HIF’s commitment to continuous improvement if you have a concern regarding your HIF membership, our products, benefits or our service we would be happy to hear from you.
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Discuss any issues with us
The best way to resolve any issue you may have is to call one of our Customer Service Representatives on 1300 13 40 60. If our people are unable to assist you with an immediate resolution they will escalate the matter to a senior manager. |
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Write to us
If you would prefer to write to us, please address your correspondance to:
Health Insurance Fund of WA
GPO Box X2221
PERTH WA 6847
Or email info@hif.com.au |
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Escalation
If after discussing your concerns and you believe the outcome is not appropriate you can escalate the matter to:
Operations Manager
Health Insurance Fund of WA
GPO Box X2221
PERTH WA 6847 |
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Private Health Ombudsman
- Website www.phio.org.au
- Toll free on 1800 640 695
- Write to Level 7, 362 Kent Street, Sydney NSW 2000
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