Make a Claim

We are always trying to make things easier for our members and claiming is just one area we have focused on improving for you. There are a variety of ways to make a claim at HIF so choose the one that is most convenient for you.

Register for direct credit: Once your claim is received and approved, we can credit your rebate directly into your nominated bank account if you wish. Just complete the section on 'direct credit' on the claim form to register.

How to Make an Ancillary Claim

Claim instantly: HIF members can now claim for ancillary services on the spot. Simply swipe your member card through the e-terminal* at the point of service and wait for your claim to be authorised. Your benefits will be deducted from the provider fee automatically , so all you need to do then is pay any additional out-of-pocket expenses (if any) - easy!



Fast-Track your claim via fax or email: To Fast-Track* your claim, just download and complete a claim form then fax it, along with your itemised accounts and receipts, to: (08) 9328 1685. Alternatively, scan your claim form and accounts and email it to us at: claims@hif.com.au 



Claim by mail: To submit your claim by mail, please download and complete a claim form, attach the relevant accounts and then post it to us at: HIF Claims Department, GPO Box X2221, Perth WA  6000.


Claim in person: If you wish to make a cash claim (up to a maximum of $500), we have six agents located around Western Australia that you can visit. These are:

Perth HIF Head Office, 60 Stirling Street. view on map	Mandurah Friendlies Chemist, 10 Sholl Street. view on map	Margaret River MR Agricultural Services, 43 Station Road. view on map
Esperance Farm & General, Lot 46 Norseman Road. view on map	Orana Albany Rural & General, 54 Chester Pass. view on map	Albany Albany District Insurance Brokers, 2/60 Aberdeen Street . view map

How to Make a Hospital or Medical Claim

Hospital: When admitted to a hospital as a private patient you will be asked to pay the excess if applicable.  After this payment all hospital accounts will be directly forwarded to HIF on your behalf.  Should you receive a hospital account, please post it directly to HIF.

Medical: Doctor's accounts may include your surgeon, specialist, anaesthetist and assistant surgeon.


Please note:

• Please ensure you send all doctors accounts to HIF not Medicare (claims sent to Medicare first are not eligible for any Access Gap payments). Accounts are to be sent in with claim forms for both Medicare and HIF.
• Medical claims can be sent by post or presented in person at our head office, though please be advised that we can not provide immediate payment for AccessGap accounts presented in person.
• Inpatient pathology and radiology accounts can either be submitted to HIF or Medicare first.  A claim form for both HIF and Medicare are required when submitting these accounts.

Important Information

The following information must be provided when lodging a claim:

• Member's full name, Patient's name, Provider's name, an itemised account (original copy) and receipt if paid.
• The member must sign the claim form.
• Claims received without these details will be returned unprocessed.
• Claims MUST be lodged within two years of the date of service.
• Claims for services older than two years will not be processed.
• All documents relating to a claim will be retained by HIF.

© 2008 HIF | Disclaimer | Privacy Policy