HIF is always trying to make things easier for its members and claiming is just one area we have focused on improving for you.
There are a variety of ways to make a claim with HIF.
Ancillary Claiming
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PostSend any type of claim along with a claim form to:
HIF
GPO Box X2221
Perth WA 6000
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In PersonMake an ancillary cash claim in person ($500 maximum benefit) at any of the below locations:
HIF Head Office
60 Stirling Street
PERTH WA 6000 Albany District Insurance Brokers
2/60 Aberdeen St
ALBANY WA Albany Rural & General
54 Chester Pass
ALBANY WA Farm & General
Lot 46, Norseman Road
ESPERANCE WA
Mandurah Friendlies Chemist
10 Sholl Street
MANDURAH WA
Margaret River Agricultural Services
43 Station Road
MARGARET RIVER WA | | |
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ElectronicallyUse HICAPS or IBA when paying for ancillary claims at the providers office.
Simply have your HIF card swiped through an electronic terminal and wait for your claim to be authorised. Then all you need to do is pay any out of pocket amount. Available at all HICAPS or IBA participating providers.
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Fast-Track ClaimingEither email or fax your itemised accounts and receipts along with a HIF claim form and we will direct credit your rebate into your nominated bank account.
More information about Fast-Track Claiming
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Hospital and Medical Claiming
Hospital
When admitted to a hospital as a private patient you will be asked to pay the excess if applicable. After this payment all hospital accounts will be directly forwarded to HIF on your behalf. Should you receive a hospital account, please post it directly to HIF.
Medical
Doctor's accounts may include your surgeon, specialist, anaesthetist and assistant surgeon.
Please ensure you send all doctors accounts to HIF - not Medicare. Claims sent to Medicare first are not eligible for any Access Gap payments.
Accounts are to be sent in with claim forms for both Medicare and HIF.
Medical claims can be sent by post or presented in person at our head office. Please note we can not provide immediate payment for AccessGap accounts presented in person.
Inpatient pathology and radiology accounts can either be submitted to HIF or Medicare first. A claim form for both HIF and Medicare are required when submitting these accounts.
Important Information
The following information must be provided when lodging a claim:
- Members full name, Patients name, Provider's name, an itemised account (original copy) and receipt if paid.
- The member must sign the claim form.
- Claims received without these details will be returned unprocessed.
- Claims MUST be lodged within two years of the date of service.
- Claims for services older than two years will not be processed.
- All documents relating to a claim will be retained by the Fund.