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Frequently asked questions.

We know first-hand just how confusing private health insurance can be. But that’s why we’re here – to make everything as simple (and affordable) as possible. So, if you can’t find the answer to your question on our website or in our health insurance brochure, don’t fret. Here’s our private health insurance FAQs for your perusal and peace of mind.

HIF Membership FAQs. At HIF, we’re here to make health cover as easy (and affordable) as possible for our members. If you need assistance or advice about your membership, we’re here for you. Just get in touch. But before you pick up the phone, it might be worth checking out our FAQs – you’ll find answers to the most commonly asked membership queries right here.

Still not sure? Check out the glossary. If you're still a little confused about some of the terminology used on our website, don't worry! Just check out our A-Z glossary of health insurance terms to explore detailed definitions of the common phrases you're likely to come across (and as always, if you'd like to speak to a real person, don't hesitate to get in touch).