Private Health Insurance Code of Conduct.
The Private Health Insurance Code of Conduct is a self-regulatory code with the primary goal of enhancing regulatory compliance.
We support and apply these industry standards across four main areas:
Our employees are trained in private health insurance;
The information we provide you is communicated in a way that is easy to understand and allows you to make an informed decision;
We openly communicate our procedures for resolving any concerns you may have about your HIF membership and private health cover; and
To download a full copy of the Code of Conduct, please visit: www.privatehealth.com.au/codeofconduct/documents.php
Compliments and complaints.
Your feedback is valuable to us, so don't be afraid to get in touch. You may wish to comment on your own personal experiences with HIF, such as your health cover, or you may wish to lodge a compliment (or complaint) about the service you've received from our team.
Whatever your feedback relates to, we address each and every one and will always respond accordingly. After all, your input is a vital part of ensuring our organisation meets (and exceeds) your expectations at all times.
Submit your feedback online
Our dispute resolution process.
We are committed to continual improvement and as such we take feedback from our members very seriously.
If you have any matters to discuss in relation to your HIF membership please call us on 1300 13 40 60 or email us via
our online feedback form
Our friendly customer service consultants will gladly discuss the matter with you or escalate to a senior manager if required. Should you be unhappy with the outcome however, please rest assured that we have internal dispute resolution process in place. To escalate your complaint to this level please, put the issue in writing and send it to:
Member Action Review Committee GPO Box X2221 PERTH WA 6847.
Contacting the Private Health Insurance Ombudsman.
If you are not satisfied with the outcome from our internal dispute resolution process, you may wish to contact the Private Health Insurance Ombudsman. The Ombudsman is an independent body and services are provided free of charge.
You can contact the Ombudsman on 1800 640 695 or write to: Suite 2, Level 22, 580 George St, Sydney, NSW 2000.