Our cover options to suit your needs and budget.
With HIF Pet, you can select from two different levels of cover.
Our most comprehensive cover. This policy includes eligible vet expenses for your pet suffering any illness or specified accidental injury covered by the policy.
You also have the option of selecting the Dental Illness option.
For full details on inclusions, exclusions, waiting periods and other important information,
please refer to the Product Disclosure Statement and Supplementary Product Disclosure Statement (SPDS).
Ready to lodge a claim?
Claiming is easy with HIF Pet. Simply log on to our online Pet Pawtal to lodge your claim online. Alternatively, you can use the forms below:
Need help with a pet insurance claim?
Relax, we’re here to help. If you require assistance at any stage in the process, simply call 1300 070 946 or email hif@petsure.com.au
Make a claim
Impawtant note.
Got a fur-kid in their twilight years? Our Basic Cover policy insures cats and dogs of any age. For our Top Cover options, your pet must be between 8 weeks and 9 years old in order to be eligible for cover. Once insured though, they can remain on their policy for life^ provided you continuously maintain the cover.
Pet insurance testimonial
"We have five cats and a dog, and they all have pet insurance - we wouldn't be without it! We've used all our policies multiple times, saving ourselves thousands in the process. One cat fractured her paw, another has a recurring UTI, and another needed to have a kidney removed at the after-hours vet clinic. The kidney surgery alone would've cost us $9,000 if we hadn't had insurance! We also have a puppy with gastrointestinal issues and we've already claimed $2,000 back in benefits after only having her policy for a few months. Our pet insurance has proved to be worth it's weight in gold!" - Duncan from WA 2019.
Read more pet insurance testimonials
Frequently asked questions about HIF Pet.
Got a complaint?
We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it. Our complaints resolution process has three steps. Please let us know if you require additional assistance to lodge a complaint.
1 – Immediate Response
Usually when you have a concern, we can resolve it immediately on the phone. If we can’t immediately resolve your concern we will treat it as a complaint and take steps to resolve your complaint as soon as possible. We will acknowledge your complaint within one business day of receiving it.
Please contact us using one of the following means:
Phone: 1300 070 946 (Weekdays between 8:30 am and 8:00 pm AEST – except public holidays)
Writing: HIF Pet Insurance, Customer Service Complaints, Locked Bag 9021 Castle Hill NSW 1765
Please supply your policy number, if applicable, to enable the complaint or enquiry to be dealt with promptly. Your complaint or enquiry will be dealt with by someone with appropriate authority.
2 – Internal Dispute Resolution
If we haven’t resolved your complaint to your satisfaction, at your request (refer to contact details provided for ‘1 – Immediate Response’), we will escalate your complaint for review by our Internal Dispute Resolution team. All escalated complaints will be acknowledged within one business days of being escalated. The Internal Dispute Resolution team will review your matter and any supporting evidence. After full consideration of the complaint a written final response will be provided that will outline the decision reached and the reasons for the decision.
3 – External Dispute Resolution
In the event that your complaint is not resolved to your satisfaction, or a final written response has not been provided within 30 days, you can refer your complaint to the Australian Financial Complaints Authority (AFCA), provided your complaint is within the scope of the AFCA Rules. AFCA is an independent dispute resolution service provided free of charge.
You may contact AFCA at:
Australian Financial Complaints Authority (AFCA)
Mail: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678