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Frequently Asked Questions

 How do I switch to HIF? 

It's easy! To authorise us to arrange the transfer on your behalf, simply check the box during the online application process and enter the name of your current health fund and your member number. Then we'll do the rest. Alternatively, if you're joining over the phone, you can instruct your Sales Consultant to complete the authorisation details for you.

Once we have your authorisation, we'll then contact your previous fund and request that they send us what's known as a 'Clearance Certificate'. The certificate provides HIF with all the details we need in order to finalise your new policy with us, including any waiting periods that may still be outstanding, plus any Lifetime Health Cover loading that may apply. 

Will you recognise my previous length of membership with another health fund?

Absolutely! As long as you switch to HIF on an equivalent (or lower) level of cover, we will honour your length of membership meaning you won't need to re-serve any waiting periods already served with your previous fund. To ensure that all your existing benefits and previously served waiting periods are recognised by HIF, you must switch within 2 months of leaving your previous health fund. For more information on switching, please click here.