Getting the right mental health support matters.

We care about your mental health, and we understand that finding the right path can often seem overwhelming. Whether you are experiencing a new mental health condition, or treatment for your existing condition isn’t working,  Mental Health Navigator can help. It provides access to a network of leading Australian-based clinical psychologists, psychiatrists and mental health nurses who can review your condition, modify your diagnosis or treatment and provide you with the guidance needed to make progress.

How does it work?

How to access Mental Health Navigator?

Start a case: Simply call the Mental Health Navigator hotline on 1800 830 082 to get started. The team will allocate a dedicated Mental Health Nurse who will contact you to support and guide you through the program. With your consent, they will collect any related medical records if required.

Assessment: You will be matched with a Clinical Psychologist and/or Psychiatrist and a time will be scheduled for a video call assessment. The Clinician(s) will provide a detailed report outlining the diagnosis and treatment plans.

Action plan: The report will be sent directly to you, and the Mental Health Nurse will arrange a time to discuss the report in detail, as well as next steps.

Treatment: With your consent, the report will be shared with your GP and any other treating physicians to implement any changes and work with you on your health path moving forward. The Mental Health will contact you during this time to provide ongoing support and guidance.

Terms and Conditions

Available to members on any level of health insurance cover with HIF and aged 18 years and older. The service is provided by Best Doctors. Best Doctors may have additional terms and conditions. This information is of a general nature and is not intended to be a substitute for professional medical advice.

Frequently asked questions.

Who can access Mental Health Navigator?

Mental Health Navigator is a free service for all HIF members 18 years or older, no matter your level of cover.

How can I access Mental Health Navigator?

If you're an HIF member simply call the Mental Health Navigator hotline on 1800 830 082 between 9am and 5pm (EST) Monday to Friday.

     What type of results can be expected?

    A Best Doctors by Teladoc Health Outcomes Report for May 2022 showed: 

    • 90% received an alternative treatment recommendation 
    • 75% received a modification in diagnosis
    • 68% reduction in the severity of depression symptoms*
    • 60% reduction in the severity of anxiety symptoms*
    • 47% reduction in the severity of stress symptoms*

    * reduction between start (intake) and final (3-month follow up) 

    Do you have any case studies available so I can see how the service works?

    Absolutely! Here's four for starters...

    Providing Martin confidential tailored support. For the past four years, Martin had been suffering from anxiety, which was worsening and significantly impacting his daily functioning and causing him distress. He was also experiencing panic attacks due to his stressful job. After meeting with Best Doctors team, he was diagnosed with Major Depressive Disorder (MDD) with significant genealised anxiety and longstanding social anxiety. The psychiatrist recommended he engage with a clinical psychologist for Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT). He also started seeing a GP who had an interest in mental health. Martin was grateful to have accessed Best Doctors and believes he would have failed discussing his mental health with his GP if he didn’t meet with them prior.

    Helping Jack get his life back on track: Jack suffered from anxiety and depression for 20 years, but was never formally assessed or diagnosed. His symptoms caused issues at work. Best Doctors were able to help Jack by providing an in depth mental health assessment and diagnosis. They recommended Cognitive Behavioural Therapy (CBT), including mindfulness practice. Since using Mental Health Navigator and connecting with a mental health specialist, Jack is back working full time and functioning well at both work and home and he's off performance management.

    Reviewing Nadia's chronic fatigue syndrome diagnosis: For the past two years Nadia has been experiencing low moods, lack of energy, poor sleep and had been ''getting little pleasure from anything''. Her GP was unable to provide a clear diagnosis and suggested Chronic Fatigue Syndrome (CFS) diagnosis. She underwent tests and treatment for CFS, but experienced no improvement in symptoms. Nadia continued to struggle with her symptoms which affected her productivity at work and resulted in her taking time off work. She contacted Best Doctors who reviewed her diagnosis - they believed it was likely due to a combination of depression and anxiety. She was referred to Mental Health Navigator and after a detailed tele-health assessment by a clinical psychologist and psychiatrist she had a new diagnosis of Major Depressive disorder with anxiety. Following the recommended treatment plan, Nadia's symptoms have greatly improved - she’s back at work full time in a new role she enjoys.

    Supporting Will get back to work. Will was suffering from anxiety, low mood, and poor sleep, which he had been experiencing for about three months while trying to decide whether to accept a new role with another company. Will had engaged an EAP but found it frustrating and unhelpful. He reached out to Mental Health Navigator and discussed his mental health state, and how it began after he received an unexpected job offer which would involve relocating his family. After his assessment with a Clinical Psychologist, he was diagnosed with an Adjustment Disorder with mixed and depressed mood. He was recommended to engage in several sessions of Cognitive Behavioural Therapy (CBT) to target his mood and anxiety, psychoeducation, relaxation training and cognitive restructuring. Following his report of which he planned to share with his GP, he had not taken anymore days of work, and he had stated being more productive than he had been in a long time.

        Are there any waiting periods?

        None. Once you become an HIF Member you're eligible to access the Mental Health Navigator immediatley. If you'd like to become a member simply join online today or if you'd prefer to speak to one of our consultants in person, email or phone us on 1300 134 060 and we'll be happy to assist.