It's easy! Simply follow the step by step instructions below:
Type the primary member's basic details into the "Membership Details fields" (e.g. John Appleseed)
Select the "Others Covered" tab (see screenshot below)
Enter the name of the family member who received the treatment into the "Add New Name" field;
Select "Add" and our app will automatically add their name to the "My Family" section
Tap the "Back" button which will return you to our app home screen<
Ensure that the "Patient First Name" row is complete with the name of the member who received the treatment
Then simply submit your claim.
When using SmartClaim, please bear in mind that:
Incomplete or illegible photographs of invoices and other accounts will be rejected until an acceptable replacement is provided;
SmartClaim can only be used for Extras claims, not hospital or medical claims;
Provider invoices must be paid in full prior to lodging a SmartClaim;
The date of service (on your invoice) must be no more than two (2) years prior to the date you lodge a claim;
You must retain all original invoices/receipts for two years from the date you lodge the claim;
HIF reserves the right to randomly select claims for auditing purposes;
Benefits for services or treatment rendered outside of Australia are not payable by HIF.
When lodging a SmartClaim, please ensure the following details are included:
The membership surname (surname of primary member on the policy);>
The patient’s first name (the first name of the member who received the treatment);
The healthcare provider’s surname (e.g. your chiro, physio, dentist, etc);
Clear photographs of all itemised accounts relevant to your claim;
Clear photographs of all paid receipts relevant to your claim.