You may cancel your policy at any time by giving us notice in writing of your intention to do so. The cancellation will be effective at the time the notice of cancellation is received by us.
We can only accept notices of cancellation given in writing and signed by the policy holder. If you cancel your policy during the 21 day cooling-off period, we will refund any premiums paid since commencement or renewal.
If you cancel the policy after the cooling off period and you have paid the annual premium in full, provided no claim has been made or other right exercised under the policy, we will refund the premium less an amount that covers the period for which your Pet was insured, and any statutory fees.
If you cancel your policy for any reason (other than your Pet passing away) you may be charged a cancellation fee.
Please download the PDS for more details.