Is there something we need to work on?
With nearly 65 years' experience providing great value health cover, we've made it our mission to ensure loyal members like you remain happy and healthy at all times (we call it 'the Hifference'). That's why your feedback is so valuable to us.
Leaving HIF to join your partner's policy with another fund?
Why not add your partner to your HIF policy instead? When you upgrade from a single policy to a couple/family policy, we'll give you a $70 gift card. To arrange for your partner to transfer to your policy, please email firstname.lastname@example.org or call us on 1300 13 40 60.
Leaving HIF due to financial hardship?
If you feel like you can't afford private health cover right now, don't worry. We understand that challenges like losing employment or income can happen unexpectedly. Instead of cancelling though, did you know that we can suspend your membership for up to 12 months if you hold a valid Health Care Card, (sickness benefits, new start, jobsearch, unemployment benefits only) and up to 6 months if not? For more information about suspending your membership, please call us on 1300 13 40 60 or send us an email
Leaving HIF due to overseas travel plans?
Lucky you! If you're planning to be overseas for more than two months and less than two years, you don't need to cancel your HIF membership, you can simply suspend it instead. That means that when you eventually return to Australia and reinstate your membership, you won't be required to re-serve any waiting periods and your previous benefits and annual limits will still apply.
Leaving HIF due to dissatisfaction with our Member service?
Yikes, that's not good to hear. Firstly, please accept our apologies for any issues or inconvenience you have encountered. We always strive to provide the highest level of service to our members and would really appreciate your feedback on what went wrong on this occasion. While we understand you may already have joined a new fund by now, if there's anything we can do to retain you as an HIF member, please let us know (and if you have already joined a new fund, don't worry; a 30 day cooling off period will apply, meaning you can still cancel your new membership without incurring any costs).
Cancellation request form.
If you still wish to cancel your membership after considering the information above, please complete the cancellation form below. Alternatively, you can call us on 1300 17 17 66 Monday to Friday and we'll be happy to process your request and send you a refund for any excess premiums paid past your cancellation date. We're very sorry to see you go, but you're welcome to return to HIF any time.
Please note - only the Principal Member, or their authorised third party, can cancel an entire membership.