Need to suspend your policy due to COVID-19? We're here to help.

In response to the Coronavirus pandemic, HIF has introduced a new policy suspension option for Members who are struggling financially during this challenging time.

Members who can’t afford to pay their premiums can suspend their policy for between two and 12 months, and they won’t have to re-serve waiting periods once the membership is reinstated. In addition, this special arrangement won’t be impacted by any previous suspension period that may have been taken place.

It's important to note, however, that benefits for services or treatments received during the suspension period will not be payable. For Members with Extras cover, this also includes ambulance services (unless you live in Queensland or Tasmania, where ambulance transport is Government subsidised).

If you'd like to apply for a policy suspension please complete the form below or call us on 1300 13 40 60 to talk through your options.

Home ›Members ›Suspend Your Policy

HIF Member number

Your first name

Your last name

Email address

Residential address

Date of birth

Your phone number

Please provide us with an explanation of your current situation to support your application for Financial Hardship

Important, please note: HIF reserves the right to ask for proof that your suspension request is related to a loss or reduction of employed hours or other circumstances directly related to COVID-19.

Please enter the suspension period that you wish to apply for (between two and 12 months)

Start Date

End date

Important Information

In order to submit this request, you must read and agree to the following Terms & Conditions.

I have read and agree to the Terms & Conditions

Data Collection

By clicking "Submit" I consent to the collection of my data in accordance with HIF’s Privacy Policy.

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