Mental Health Navigator

Provided by a team of mental health professionals at Teladoc Health.

Available to HIF members on any level of active cover.

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Members must be 18 years or older. Terms and conditions apply*.

Get the mental health guidance that could change your life.

Sometimes finding where to get help is one of the biggest hurdles. In times like these, our team of psychologists and psychiatrists can guide you in the right direction and provide you with a better understanding of your mental health, the treatment you need, assist you in navigating the health system.

Mental Health Navigator provides you with a discreet and confidential way to seek mental health support by connecting you with a team of leading mental health professionals from the comfort of your own home.

How does it work?

1. Request a mental health assessment

Click START A CASE and submit your request to our mental health team.

2. Talk to a mental health nurse

You will meet with one of our mental health nurses via video call. The mental health nurse will become your dedicated point of contact, providing support and guidance throughout the entire process.

3. Meet via video with our team of mental health professionals

We will match you to a psychologist and/or psychiatrist who will meet with you within a few days via a video call.

4. Receive a report and treatment recommendations

You will receive a written report outlining our experts' findings, allowing you to fully understand what is driving your symptoms. Your mental health nurse will discuss all the findings with you and help you into the recommended treatment approach.

  • Not for profit and member focused Our priority is to look after the health and wellbeing of our members, not to maximise profits.
  • Total freedom to choose your own Extras provider You have a total freedom to choose your own registered dentist, optician, physiotherapist, chiropractor and other Extras providers.
  • Alternative healthcare options Access alternative health care options through our exclusive partnerships.

Terms and Conditions

 

*HIF Virtual Care is provided by the Teladoc Health Portal. Best Doctors® is owned and operated by Teladoc Health, Inc., and HIF Health Insurance takes no responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Best Doctors® or the information or content appearing on the Best Doctors® website except where such loss cannot be excluded by law. Best Doctors® is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist. To the extent permissable by law HIF Health Insurance reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers. HIF does not share your data directly with Teladoc Health. Teladoc Health will collect relevant information when you sign up. For more information, please visit Teladoc Health privacy policy (https://www.teladochealth.com/legal/notice-of-privacy-practices).

This is not an emergency service and below are some conditions we would not be able to treat:

Thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, and if you're currently under the influence of drug or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (000 in Australia) for immediate response and help.

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