Manage your membership at a time that suits you.

Our online Member Centre gives you access a range of services designed to help you manage your membership with the click of a mouse. Available online 24/7, it allows you to update your personal details, view your claims history, make a payment, update your payment details, add a new member, download tax statements, and much much more.

Important tax information for Members. 

We'll be posting our Members' tax statements mid-July but if you don't want to wait, you can download yours from our online Member Centre on Tuesday 3 July. In the meantime, your 2016-17, 2015-16 and 2014-15 tax statements are available to download now. For any statements produced prior to 2014, please contact us to request copies.

Member benefits.

Member rewards program.
A lot of our new memberships result from word of mouth referrals – happy Members tell their friends about HIF and in turn, they become new happy Members. And because we value member referrals, we'll send you a $70 eftpos card every time you successfully refer a friend (and there's no limit to how many you can earn!) Check out the Member Rewards page to find out more.

Member newsletter.
Every quarter, HIF Members receive a copy of our SmartHealth newsletter, packed full of competitions, recipes, helpful articles and health tips.  You can also choose whether you'd like to receive your newsletter by post or email. 


Top 10 commonly asked questions.

Got a query about your membership? Check out the latest Member Q&As below to see if the answer you need is right here (and if it's not, we’re only a phone call or email away).

View all membership Q&A's in our online knowledge base