Extras Claims

At HIF, we're all about choice. That's why, when it comes to making an Extras claim, we have a host of convenient options. From on-the-spot eClaiming to our nifty mobile app, to claiming online, by email, fax or post. Simply choose the option that suits you best! Oh, and if you find an old receipt you forgot to claim, don't stress - you can lodge Extras claims up to two years from the original date of service.


Claim on the spot with instant eClaiming

Most Australian health service providers now offer on-the-spot electronic claiming, the quickest and easiest way to claim for Extras. Simply swipe your Membership Card through the eClaiming terminal and your rebate is deducted from the fee automatically. All you have to do then is pay any additional out of pocket expenses (if there are any). It’s that easy. To find your nearest provider with HICAPS eClaiming facilities, visit hicaps.com.au


Claim online at a time that suits you

Our online Member Centre gives you access to a range of services to help manage your policy with the click of a mouse, including lodging an Extras claim online. Even better, you’ll instantly see the estimated benefit payable! Before you get started, you'll just need to ensure that your provider's fees are paid in full before uploading receipts for any of the following services.

  • Acupuncture
  • Chiropractic
  • General dental
  • Homeopathy
  • Myotherapy
  • Naturopathy
  • Occupational therapy
  • Optical
  • Osteopathy
  • Physiotherapy
  • Remedial massage
  • Speech therapy
  • Traditional Chinese medicine
  • Login now

Claim on the go with our SmartClaim mobile app

SmartClaim, our free and easy-to-use app for Apple and Android devices, makes it simple to submit Extras claims. It’s as easy as tap, snap and claim. You simply tap in your details, use your phone’s camera to snap photos of your invoices then hit the submit button and you’re done! From there, SmartClaim cleverly bundles up everything you’ve submitted and emails one copy to HIF for processing, and one copy to you for reference. It’s easy, efficient, and your money will be reimbursed asap. 

  • Acupuncture
  • Chiropractic
  • Dental
  • Homeopathy
  • Myotherapy
  • Naturopathy
  • Occupational therapy
  • Optical
  • Osteopathy
  • Pharmacy
  • Physiotherapy
  • Podiatry consultations
  • Remedial massage
  • Speech therapy
  • Traditional Chinese medicine

Learn more about SmartClaim

If you have Extras Cover which includes Healthy Lifestyle Benefits, you can also use SmartClaim to claim for pilates, yoga, exercise physiology and gym memberships when a signed Health Management Form is attached as an additional photograph.

Claim by fax or email

Prefer to claim by fax or email? No worries! As long as the provider's account has been paid in full first, you can simply complete a claim form and fax it to (08) 9328 1685, along with copies of your itemised accounts and receipts. Alternatively, you're welcome to scan your completed claim form and associated receipts, then email the documents to claims@hif.com.au


Claim by mail

We love getting post from our members! So if you're still a fan of good ol' snail mail, you're welcome to submit your Extras claims that way instead.  Just download a claim form, attach the relevant accounts and post it to: HIF, GPO Box X2221, Perth, WA 6000. 


Important information

When lodging an Extras claim, please ensure the following details and documents are included (claims received without these details will be returned unprocessed):

  • The member’s full name
  • The patient’s name
  • The healthcare provider’s name
  • The member’s signature
  • An itemised account
  • The receipt.

Please also hold on to all original invoices and receipts for two years from the date you lodge an Extras claim.

Inpatient Hospital & Medical Claims

When admitted to a hospital as a private patient, you'll be asked to pay your Hospital Cover excess at the time of admission (if one applies). 

After your excess payment has been processed, all hospital and doctor's accounts will be sent to us directly on your behalf. That means you can rest easy and recover in peace, knowing that we'll take care of all the paperwork for you. 

If you do receive a hospital account though, don't worry. Simply post it to HIF, Reply Paid X2221, Perth, WA 6847 along with a completed HIF claim form (and a Medicare claim form too if need be).

Want to know how much you've claimed over the years?
No worries. Simply get in touch and we'll be happy to provide a benefit statement.


Please note:

  • Please ensure you send all doctors accounts to HIF first, not Medicare (claims sent to Medicare first are not eligible for any AccessGap payments). Accounts need to be sent in with claim forms for both Medicare and HIF in this instance.
  • For inpatient pathology and radiology services, claims can be submitted to either HIF or Medicare first (provided both an HIF claim form and Medicare claim form are supplied).
  • Our SmartClaim app is only available for Extras claims. To submit a medical claim, please complete a claim form

Register your bank details to receive your benefits in a jiffy!

If you choose to make an Extras claim online or via SmartClaim, email or fax, your rebates will be credited directly into your bank account within five working days. No more cheques, no more bank queues. Easy!

If you're a current HIF member who hasn't registered for Direct Credit yet - please get in touch and we'll be happy to update your preferences. Alternatively, you can add or edit your Direct Credit details within our online Member Centre.

If you're not an HIF member yet but intend to join in the future - you can nominate your bank account for Direct Credit during the online application process.

Want to find out more about making a claim with HIF?

Check out these handy articles on our knowledge base.