Download SmartClaim and claim on your phone.

Need to claim on the go? Now you can.

Welcome to SmartClaim, our free and easy-to-use mobile app that makes it simple to submit Extras claims when you’re out and about.

Tap. Snap. Claim. Easy.

With SmartClaim, you can make a claim wherever you are, whenever you like. It puts HIF in your pocket and the process is as simple as:

  • Tap in your details
    Type your personal information and claim details directly into SmartClaim.
  • Snap your receipts
    Use your phone’s camera to take a photo of your invoices and SmartClaim will cleverly bundle them up for you, ready to submit with your claim details.
  • Submit your claim
    Hit the submit button within the app to send the claim through to us. We’ll then take care of the rest, reimbursing your money asap.

What can you claim with SmartClaim?

You can use SmartClaim to claim for any of our broad range of Extras services. That includes:

  • Acupuncture
  • Chiropractic
  • Dental
     
  • Naturopathy
  • Optical
  • Osteopathy
     
  • Pharmaceuticals
  • Physiotherapy
  • Podiatry consults
  • And more...  (depending on your level of cover)  

Please note: All of the claim details you need to enter into the app can be found on your provider invoices.
If you are unsure of any of the details though (such as provider surname or tooth ID) just leave those fields blank.

Who can use SmartClaim?

SmartClaim is available to HIF members who currently hold Extrascover and own an Android mobile device or Apple mobile device (with iOS4+) wiith an integrated camera.

Find SmartClaim in the iTunes Store (Apple) and Google Play (Android) now.

Download from the iTunes Store (Apple):
Available on the iPhone App Store

Download from the Google Play (Android):
Android App on Google Play

It’s FREE, fast and green.

While swiping your membership card is still the quickest way to claim, there may be instances where the eClaiming option is unavailable; and when that happens, SmartClaim will take the pain out of the manual process. It’s fast, free and reduces paper waste too.

You can still make a claim by email, mail, fax or in person if you prefer though. Download a claim form now or visit the How to Claim page for more information.

Conditions of use.

SmartClaim puts the power to claim in the palm of your hand. However, please bear in mind that:

  • A maximum of four items can be lodged per SmartClaim
  • A maximum of $700 (total service fee value) can be claimed per day
  • The ‘Date of Service’ must be no more than two years prior to the date you claim 
  • You must retain all original invoices/receipts for two years from the date you claim
  • HIF reserves the right to randomly select claims for auditing purposes

Find out more about our affordable ancillary health insurance options or contact us for more details.