Need to claim on the go? Now you can.

Welcome to SmartClaim, our free and easy-to-use mobile app that makes it simple to submit Extras claims when you’re out and about.

Tap. Snap. Claim. Easy.

With SmartClaim, you can make a claim wherever you are, whenever you like. It puts HIF in your pocket and the process is as simple as:

  • Tap in your details: Type your personal information and claim details directly into SmartClaim.
  • Snap your receipts: Use your phone’s camera to take a photo of your invoices and SmartClaim will cleverly bundle them up for you, ready to submit with your claim details.
  • Submit your claim: Hit the submit button within the app to send the claim through to us. We’ll then take care of the rest, reimbursing your money asap.

Some quick do's and don'ts.

Depending on your level of Extras cover, here’s what you can use this app to claim for:

YES: Dental, optical, chiro, physio, osteo, remedial massage, acupuncture, homeopathy, myotherapy, naturopathy, traditional Chinese medicine, speech therapy, occupational therapy, podiatry consultations and psychological consultations. You may also claim for pilates, yoga, exercise physiology and gym memberships when a signed Health Management Form is attached as an additional photograph.

NO: Please do not use SmartClaim to lodge receipts for hospital or medical treatment, GP visits, ambulance transport, specialist appointments or other medical services such as x-rays or pathology. 

Who can use SmartClaim?

Available on the iPhone App Store

Android App on Google Play

SmartClaim is available to HIF members who currently hold Extras cover and own an Android or Apple mobile device (4s or higher with iOS 6 or higher) with an integrated camera.

It’s FREE, fast and green.

While swiping your membership card is still the quickest way to claim, there may be instances where the eClaiming option is unavailable; and when that happens, SmartClaim will take the pain out of the manual process. It’s fast, free and reduces paper waste too. You can still make a claim by email, mail, fax or in person if you prefer though. Download a claim form now or visit the How to Claim page for more information.

Having problems?

As phone providers and operating systems upgrade, the occasional bug is inevitable so we appreciate being made aware of them. You can flag a SmartClaim error quickly and easily via our online report form. If you're experiencing an error at the moment, please accept our apologies for any inconvenience caused. If complete the form and advise us of the problem, we'll endeavour to fix it as quickly as possible.

HIF SmartClaim terms of use.

SmartClaim puts the power to claim in the palm of your hand. However, please bear in mind that:

  • Incomplete or illegible photographs of invoices and other accounts will be rejected until an acceptable replacement is provided
  • SmartClaim can only be used for Extras claims, not hospital or medical claims
  • Provider invoices must be paid in full prior to lodging a SmartClaim
  • A maximum of $700 (total service fee value) can be claimed per day using SmartClaim
  • The  date of service (on your invoice) must be no more than two (2) years prior to the date you lodge a claim
  • You must retain all original invoices/receipts for two years from the date you lodge the claim
  • HIF reserves the right to randomly select claims for auditing purposes
  • Benefits for services or treatment rendered outside of Australia are not payable by HIF

When lodging a SmartClaim, please ensure the following details are included:

  • The membership surname (surname of primary member on the policy)
  • The patient’s first name (the first name of the member who recerived the treatment)
  • The healthcare provider’s surname (e.g. your chiro, physio, dentist, etc)
  • Clear photographs of all itemised accounts relevant to your claim
  • Clear photographs of all paid receipts relevant to your claim
  • You may claim up to $700 (total invoice value) per day using SmartClaim