HIF & St. John WA Partnership continues to grow. 

When it’s urgent but not an emergency, St John's Urgent Care in Perth and urgent care Midland centres can attend to the following:

• Possible sprains or broken bones; 
• Cuts that need stitches or glue; 
• Sports injuries; 
• Minor eye and ear problems; 
• Minor burns and scalds
• Insect and animal bites

St John Urgent Care centres open 7-days a week across six locations in the Perth metropolitan area. For contact information and opening hours please visit, St John WA. 

Simply show your HIF member card at an eligible St John Urgent Care centre and we'll cover the cost of your Urgent Care consultation. HIF members are provided a physical card, or your card can be accessed via the HIF member app. We encourage members to let reception know they are with HIF to ensure no-gap urgent care coverage.

If you download the HIF member app, you’ll always have access to your membership card. If you don't have your membership card handy, you will need to pay the consult fee and send through the details of your consult with a completed claim form to HIF so you can be reimbursed. Please note, Medicare will automatically pay a portion of the consultation charge directly to you, and HIF will cover the remaining gap amount for St John's Urgent Care visits.
 

St John Urgent Care is NOT an Emergency Department.

Always dial Triple Zero (000) or go directly to the Emergency Department for serious symptoms such as:

• Heart attack/chest pains
• Inability to breathe
• Collapse/seizure/stroke
• Heavy bleeding
• Serious head or neck injury
• Motor vehicle accidents
• Severe stomach pain
• Severe burns
• Bleeding in pregnancy
• Serious mental health problem
• Poisoning or serious allergic reactions

HIF members will be able to start claiming the cost of their Urgent Care consultation from 1 September 2021.

HIF covers the out-of-pocket cost for urgent care consultations at St John’s Urgent Care centres. However, certain other services available at St John's urgent care facilities, such as GP appointments and dental treatment that HIF does not cover through this partnership. Your Doctor may also recommend you purchase medicine or medical devices associated with your treatment such as crutches, moon boot, etc. These are also not covered by HIF.

Most St John’s Urgent Care centres, including those in Perth, charge a consultation fee for urgent care services. However, HIF now covers this cost for members who visit St John’s urgent care facilities.

Please note: Information correct as of 1 June 2022. For further info, please visit St John WA.