How do we support our LGBTI+ Members?

HIF has covered same-sex couples for decades and we of course welcome new members who are transgender or non-binary gender.

To ensure the needs of our non-binary gender members are met, our system allows for a third option in the gender category which can be left blank if required; and for transgender people, we are happy to cover those customers based on the gender they identify. After all, our members’ happiness and wellbeing is our number one priority at all times.

If transgender members also wish to update their name on their HIF membership, we can do that as soon as legal proof of their name change is supplied (e.g. an updated driver’s license showing that Mr John Smith is now Ms Jane Smith). And in terms of our insurance cover itself, we can pay benefits on Gender Affirmation Surgery for Members who hold an appropriate level of private hospital insurance.

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"I needed to call up HIF and add my partner to my membership. I doubt that someone in a heterosexual relationship has ever thought twice about something so simple, but it can still be a big deal for some organisations to do this. In turn this simple task turns into something where, when you are in a same-sex relationship, you need to take a deep breath and brace for what might come on the other end of the phone. With HIF it was the easiest and most non-event that I have ever experienced. Exactly like it should be. It is great that more and more organisations are choosing from their own free will to be on the right side of history despite what may happen to their customer base."

- D Caines, NSW - HIF Member since 2015


"My partner Laura and I decided to join HIF after a lot of research into the different health insurance providers. We decided that HIF was the best option based on the information on their website about same-sex couples and being able to be covered on the same policy, which is something that a lot of other companies don’t do (or don’t advertise that they do). Marriage equality and equality in general are really important to us, so we wanted a company that supported the same values that we did – and HIF promoted that on their website. They were very forthcoming with all their information so it was really easy to transfer from two separate funds over to HIF, and all done online! We’ve since made a few claims through HIF and it’s been so easy, they’ve been really supportive and definitely a company I’d recommend." - 

- K O'Brien, VIC - HIF Member since 2015


"I live in WA with my partner Anthony and our dog Taco. We’re health insurance Members of HIF, not just because I work there but because it’s affordable and I get my own choice of doctor, plus the ability to reduce out-of-pocket medical expenses with HIF's AccessGap program. The fact that HIF is not-for-profit, carbon neutral and supported marriage equality won me over completely. I’m very proud to be both a Member and an employee of a health insurer that supported the Australian Marriage Equality campaign, because I feel they genuinely care about us as a normal everyday Australian family. With HIF’s support, we are moving more toward acceptance of same-sex/inter-sex relationships rather than just a tolerance like other health funds in Australia. This proves to me that HIF cares about people, not premiums." - 

- D Downton, WA - HIF Staff Member since 2015

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