How do I use the HIF Member app?

HIF Member app is our new and improved HIF mobile app. Replacing our previous SmartClaim app, we’ve now made it even easier to make a claim and access your membership info, policy details and claims history all in one place. It’s just one more way we’re making a ‘hifference’ for our Members. It makes it simple to submit Extras claims when you're out and about. Essentially, HIF Member app is a back-up option for instances where a provider doesn't offer eClaiming via HICAPS.

Most provider types (dentists, opticians, physios, and so on) will allow you to claim on the spot using your HIF membership card, but some providers such as acupuncturists and dietitians don't always provide that service - so in those instances, HIF Member app is the quickest way to lodge those types of claims. 

To submit a claim, simply follow these quick and easy instructions:

  • Register for OMS: To use the HIF Member app, please use your login details for your Online Member Centre, if you haven't registered for OMS yet, you can do so here
  • Get HIF Member app: Download our app from the Apple Store or Google Play;
  • HIF Member app Instructions:  Read the instructions displayed on screen and agree to our Terms of Use (see below);
  • Tap in your details: Type your basic personal information and claim details directly into HIF member app;
  • Snap your receipts: Use your phone’s camera to take a photo of your invoices, then our app will cleverly bundle them up for you, ready to submit with your claim details;
  • Submit your claim: Hit the submit button within the app to send the claim through to us. 
  • Receive your benefit electronically: Once your claim is approved, your rebates should appear in your bank account within five working days.

Some quick do's and don'ts.
Depending on your level of Extras cover, here’s what you can use this app to claim for:

  • YES: Dental, optical, chiro, physio, osteo, remedial massage, acupuncture, homeopathy, myotherapy, naturopathy, traditional Chinese medicine, speech therapy, occupational therapy, podiatry consultations and psychological consultations. You may also claim for pilates, yoga, exercise physiology and gym memberships when a signed Health Management Form is attached as an additional photograph.
  • NO: Please do not use HIF Member app to lodge receipts for hospital or medical treatment, GP visits, ambulance transport, specialist appointments or other medical services such as x-rays or pathology. 

Available on the iPhone App Store Android App on Google Play

HIF Member App Terms of Use

When using HIF Member app, please bear in mind that:

  • Incomplete or illegible photographs of invoices and other accounts will be rejected until an acceptable replacement is provided;
  • HIF Member app can only be used for Extras claims, not hospital or medical claims;
  • Provider invoices must be paid in full prior to lodging through HIF Member app;
  • The date of service (on your invoice) must be no more than two (2) years prior to the date you lodge a claim;
  • You must retain all original invoices/receipts for two years from the date you lodge the claim;
  • HIF reserves the right to randomly select claims for auditing purposes;
  • Benefits for services or treatment rendered outside of Australia are not payable by HIF.

When using the HIF Member app, please ensure the following details are included:

  • The membership surname (surname of primary member on the policy);
  • The healthcare provider’s surname (e.g. your chiro, physio, dentist, etc);
  • Clear photographs of all itemised accounts relevant to your claim;
  • Clear photographs of all paid receipts relevant to your claim. 
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HIF Official Response posted at 11:59 AM 12-Feb-2016

Hi Jennifer. You can certainly fax claims to HIF, our fax number is (08) 9328 3345. Thanks, Molly.

Jennifer Bowman posted at 2:28 PM 01-Feb-2016

Can I make claims via my fax machine

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