How do I make a claim?
Claim with Allianz Global Assistance
For policies that are issued on or after 17 August 2022, you can make a claim or check the status of an existing claim in the Claims Portal.
For full terms, conditions, exclusions, limits and applicable sub-limits, you can access the HIF Travel Insurance Product Disclosure Statement (PDS), issued by Allianz Global Assistance. View the Target Market Determination (TMD).
Health Insurance Fund of Australia Limited ACN 128 302 161 AR 1250504 (HIF) arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub-limits apply. HIF, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Any advice is general only. You should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. HIF and AGA receive a commission which is a percentage of the premium you pay for a policy - ask us for further details prior to purchasing.
Need help with your claim?
We understand that as a result of your incident you might already be out of pocket, so we try and process claims as quickly as possible.
Customer Support with Allianz Global Assistance
For policies issued on or after 17 August 2022
If you have any questions about your travel insurance policy, call or email us.
Support Hours:
Weekdays 8am - 7pm AEST
Saturday 8am - 5pm AEST
Got an emergency?
Call emergency services immediately if your condition is life threatening. Then call us as soon as you can.
24/7 Emergency Assistance with Allianz Global Assistance
For policies issued on or after 17 August 2022
Call us as soon as you can on
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.