Home ›Pet Insurance ›FAQs

HIF Pet Insurance Frequently Asked Questions

Can all pets be insured?

Can I visit a vet of my choice?

How do you calculate my premium?

Why should I choose HIF Pet Insurance?

What isn’t covered under HIF Pet Insurance?

How can I pay my pet insurance premiums?

Can I insure more than one pet?

How do I make a pet insurance claim?

Do you offer support for members affected by family violence?

Will my pet’s pre-existing condition always be excluded?

Why aren’t pre-existing conditions covered?

Will HIF cover my pet’s pre-existing conditions?

Is my premium calculated the same way as my Private Health Insurance?

Will my premium increase even if I don’t submit claims?

Will my premium increase every year?

How do I cancel my policy?

How do I renew my policy?

Can I switch to HIF Pet?

Why do I need Pet Insurance?

Why did HIF introduce pet insurance?

What is a collection fee?

What is considered a pre-existing condition for my pet?

What excess applies to HIF Pet Insurance?

What percentage of my vet expenses am I covered for?

Get pet insurance

What would you like to know?
Enter a question or keyword. eg. 'What is..', 'How do I..'

Looking for something else? Browse the HIF Knowledge Base

Member login

› Register Online
› Forgotten Your Password?

Welcome to your Online Member Centre.
Our online Member service portal is available 24/7 and allows you to update your personal details, lodge an Extras claim, view your claims history, make a payment, add a new member and much more.

2018-19 tax statements are now available to download! Login to view yours today.

View Member Benefits

Download a Claim Form