Latest updates on COVID-19
We've put our 2020 premium increase on hold for six months in response to the Coronavirus outbreak, and we remain open for business.
Find out more
We all love spoiling our fur-kids, yet only 26% of dogs and 19% of cats in Australia have pet insurance* - and that could be very hurtful when the vet bill arrives! With HIF Pet Cover, you'll enjoy affordable cover for puppies, kittens, dogs and cats and ensure peace of mind for the whole family.
Get an instant quote Pet Pawtal login
Download a Product Disclosure Statement
Important message for our pet parents
Our Pet Insurance policies are managed by our partner Petsure, and due to circumstances outside of their control, one of their operating centres is currently closed and unable to take phone calls. To assist our customers as best as possible during this period, Petsure is prioritising claim reimbursements. If you have an urgent enquiry, please email email@example.com and they'll assist in any way possible. Alternatively, you can login to your online Pet Pawtal to find information about your policy, submit and track claims and manage your pet’s profile.
Great news! Our members told us they love their fur-kids as much as any other member of their family (more so, in some cases!), so we decided to launch our very own pet insurance – HIF Pet. Keep reading to learn more about our cover options and how to make a claim, as well as member testimonials and frequently asked questions.
For full details on inclusions, exclusions, waiting periods and other important information,please refer to the Product Disclosure Statement.
All of our furry friends are VIPs (Very Important Pets).
We lavish them with love and gifts, but many of us overlook essential health cover; and that’s surprising when the cost of vet treatment has risen much faster than inflation for decades, especially when you consider:
Get pet insurance today
Claiming is easy with HIF Pet. Simply log on to our online Pet Pawtal to lodge your claim online. Alternatively, you can use the forms below:
Pre-existing Condition Exclusion Review Form
Relax, we’re here to help. If you require assistance at any stage in the process, simply call 1300 070 946 or email firstname.lastname@example.org
Make a claim
Got a fur-kid in their twilight years? Our Basic Cover policy insures cats and dogs of any age. For our Middle and Top Cover options, your pet must be between 8 weeks and 9 years old in order to be eligible for cover. Once insured though, they can remain on their policy for life provided you continuously maintain the cover.
Get HIF Pet today and score a bonus gift pack!You'll receive an L.E.D. dog leash or cat collar, an 'In case of emergency, don't forget my pets' wallet card and a 'Save my fur-kids' window sticker for your home.
Call 1300 070 946 or Get a quote ›
"We have five cats and a dog, and they all have pet insurance - we wouldn't be without it! We've used all our policies multiple times, saving ourselves thousands in the process. One cat fractured her paw, another has a recurring UTI, and another needed to have a kidney removed at the after-hours vet clinic. The kidney surgery alone would've cost us $9,000 if we hadn't had insurance! We also have a puppy with gastrointestinal issues and we've already claimed $2,000 back in benefits after only having her policy for a few months. Our pet insurance has proved to be worth it's weight in gold!" - Duncan from WARead more pet insurance testimonialsFrequently asked questions about HIF Pet.Can all pets be insured?Can I visit a vet of my choice?How do you calculate my premium?Why should I choose HIF Pet Insurance?What isn’t covered under HIF Pet Insurance?How can I pay my pet insurance premiums?Can I insure more than one pet?How do I make a pet insurance claim?Is my premium calculated the same way as my Private Health Insurance?Will my premium increase even if I don’t submit claims?Will my premium increase every year?How do I cancel my policy?How do I renew my policy?Can I switch to HIF Pet?Why do I need Pet Insurance?Why did HIF introduce pet insurance?What is a collection fee?What is considered a pre-existing condition for my pet?What excess applies to HIF Pet Insurance?What percentage of my vet expenses am I covered for?Making a complaint
"We have five cats and a dog, and they all have pet insurance - we wouldn't be without it! We've used all our policies multiple times, saving ourselves thousands in the process. One cat fractured her paw, another has a recurring UTI, and another needed to have a kidney removed at the after-hours vet clinic. The kidney surgery alone would've cost us $9,000 if we hadn't had insurance! We also have a puppy with gastrointestinal issues and we've already claimed $2,000 back in benefits after only having her policy for a few months. Our pet insurance has proved to be worth it's weight in gold!" - Duncan from WA
Read more pet insurance testimonials
What would you like to know?Enter a question or keyword. eg. 'What is..', 'How do I..'
Looking for something else? Browse the HIF Knowledge Base
› Register Online› Forgotten Your Password?
Welcome to your Online Member Centre.Our online Member service portal is available 24/7 and allows you to update your personal details, lodge an Extras claim, view your claims history, make a payment, add a new member and much more.
2018-19 tax statements are now available to download! Login to view yours today.
View Member Benefits
Download a Claim Form