I want to make a complaint

Your feedback is valuable to us, so don’t be afraid to get in touch. You may wish to comment on your personal experiences with HIF, or you may wish to lodge a complaint (or compliment) about the service you’ve received from our team.

Whatever your feedback relates to, we address each and every complaint and will always respond accordingly, and your input is a vital part of ensuring our organisation exceeds your expectations at all times.

To submit feedback, please complete our online feedback form. Alternatively, you can call us on 1300 13 40 60.

Once we receive your feedback, one of our friendly customer service consultants will gladly discuss the matter with you or escalate the matter to a senior manager if required. 

Should you be unhappy with the outcome though, please rest assured that we have an internal dispute resolution process in place. To escalate your complaint to this level, please put the issue in writing and send it to:

HIF Member Action Review Committee
GPO Box X2221
PERTH
WA 6847

Category: Member Information
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