What is HIF's 'Second Opinion' service?

HIF Second Opinion is a free service for HIF members with GoldStar Hospital and/or Premium Options Extras cover.  It gives you access to the Best Doctors' network of the world's leading medical specialists, enabling you to get a free second opinion on any diagnosis, condition or treatment. Plus, eligible HIF members get free access to the Best Doctors' online medical advice portal, giving you the opportunity to submit questions to a panel of experienced Australian GPs, access expert insights and use their online symptom checker.

What conditions are covered by HIF Second Opinion? 

The Best Doctors'  network has changed and saved thousands of lives around the world. From providing peace of mind, through radically improving treatment, outcomes and even saving lives, this unique service gives you remote access to some of the medical profession’s leading minds – 50,000 medical experts spanning 40 specialties and 430 sub-specialties. Through the Best Doctors'  network, HIF Second Opinion gives you access to professional medical guidance on a host of issues, ranging from life-threatening conditions of the vital organs, including cancer, through to less serious but disruptive conditions, such as allergies and orthopaedic conditions, such as back injuries. 

How do I access HIF Second Opinion?

HIF members who hold a GoldStar Hospital or Premium Options Extras policy can access the Best Doctors'  network as many times as they like, free of charge. Simply call the dedicated HIF Second Opinion hotline to Best Doctors'  on 1800 117 092. When you call, the Best Doctors team will take your details and arrange for the most qualified expert in their global network to review your case. The expert will then send you a report 15-20 days after Best Doctors'  has received all of your medical records*, detailing their view on your diagnosis and treatment plan, as well as answering any questions you have about your condition. 

Visit our dedicated HIF Second Opinion page to learn more about this outstanding service, read some real-member case studies and watch a short video.

Category: Member Information
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