How do I reset my Online Member Centre password?

It's easy! Simply visit our Online Member Centre, click "Forgotten your password" and follow the on screen instructions. You'll then receive an automatic email which contains a link to input a new password.

Your new password should be at least 8 characters and must contain:

  • at least 1 uppercase character,
  • at least 1 lowercase character and
  • at least 1 number
Please note: The email sent to your nominated email address (recorded on your membership), will remain active for 30 minutes.

If you’d like to update your email address or have any problems with resetting your password, please do not hesitate to contact us on 1300 134 060 or email