What if… you could claim on complementary therapies? 

Complementary therapies include a variety of practices and treatments that usually fall outside of what is thought of as 'conventional medicine'. 

To find out more about which HIF Extras policies include complimentary therapies, have a look at our Extras comparison table or our product factsheets.


Value Extras

Value-packed Extras includes services for common health needs such as general dental, optical, physio, chiro, pharmacy, complementary therapies, healthy lifestyle and more.


Simple Extras 

Simple Extras is just that, simple. It provides 60% or more back on services like general and major dental, ambulance, optical, chiro, physio, osteo, pharmacy and more.


Essential Extras 

Essential Extras includes essential services like general and major dental, orthodontics, optical, chiro, physio, podiatry, ambulance, pharmacy, dietetics, complementary therapies and more.


Advanced Extras 

Our higher value Extras cover, Advanced Extras includes 20+ services from general and major dental, orthodontics, physio, chiro, podiatry, pharmacy, psychology and more.


Top Extras 

Top by name, top by nature. Our premium cover includes larger benefits and higher limits. Plus access to HIF Second Opinion and Mental Health Navigator.



Acupuncture is a form of Chinese medicine which is based on the theory that energy called "qi" flows around your body along pathways called meridians. Acupuncturists believe that illness occurs when something blocks or unbalances your qi, so acupuncture treatment is used to unblock qi and help it flow back into balance.

It is an ancient medical practice, originating in China more than 2,000 years ago. It uses metal needles to stimulate points in the body, often with the addition of manual manipulation, heat or electrical stimulation. Some practitioners use lasers instead of needles to stimulate the acupuncture points. 

To learn more about acupuncture, visit the Australian Acupuncture & Chinese Medicine Association Ltd website.

Remedial Massage 

Remedial Massage is designed to balance muscle/soft tissue length and tension which may in turn promote the return to normal joint function. Massage also promotes the flow of blood and lymph, particularly to injured areas, thus reducing damaged cells, scar tissue and adhesions that may result from injury.*

To learn more about remedial massage, visit the The Australian Natural Therapies Association website.

*Source: Australian Traditional-Medicine Society


Myotherapy is a form of physical therapy used to treat or prevent soft tissue pain and restricted joint movement. Myotherapy is designed to treat, assess and rehabilitate physical pain and muscle injuries. Myotherapy is well-respected physical therapy that can improve muscle and joint function and performance.* The philosophy of myotherapy is founded on Western medical principles including anatomy, physiology and biomechanics. Techniques may include massage, stretching, acupressure and myofascial dry needling.

To learn more about myotherapy, visit the Australian Natural Therapists Association website.

*Source: Australian Natural Therapists Association

Frequently Asked Questions


Why isn't my provider covered?

All providers must be accredited with the Australian Regional Health Group (ARHG) in order to be eligible for services.

What are complementary therapies?

Complementary therapies refers to a range of alternative or holistic treatments that are used alongside conventional medical treatments.

Why don't we cover Naturopathy?

Starting 1 April 2019, the Australian Government updated the list of eligible healthcare providers. This decision was made to align with evidence-based practices and ensure the safety and effectiveness of healthcare services. As part of this update, Naturopaths were removed from the list.

What services are covered under complimentary therapies?


Chinese herbal medicine

Remedial massage