When will I receive confirmation of my policy?

A confirmation email will be sent to your nominated email address upon joining HIF. This email will welcome you to HIF, and provide you with all the information you need to know about your policy.

It will then take approximately seven working days for your application to be processed into our system, then a second email will be sent advising you of your HIF member number and confirming your membership details. Please rest assured that you are automatically covered from your chosen commencement date though; the processing of your application is simply an admin requirement at our end in order to activate your membership in our system. 

Please note: HIF membership cards are produced separately off-site, so please allow two weeks for your card to arrive in the mail. If you need to make an Extras claim in the meantime (for any services which have the 2 month waiting period waived), you can simply pay for the service in full at the time of treatment, then you can lodge a claim for the service as soon as you have your new member number.

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