How do I cancel my policy?

We hope you don’t, but if you decide to terminate (or transfer) your HIF policy, that's no problem; it's entirely your choice. We understand that you have your reasons for cancelling and we promise to ensure the process is as easy as possible. To request a policy cancellation, please call us on 1300 13 40 60. Before you do though, it may be worth considering the quick points below, just in case any apply to your personal situation (such as financial hardship or suspending while overseas). 

Leaving HIF to join your partner's policy with another fund? 
Why not add your partner to your HIF policy instead? We'll honour their length of membership with their current fund, and when you upgrade from a single policy to a couple or family policy, we'll give you a $70 eftpos card! To arrange for your partner to transfer to your policy, please email or call us on 1300 13 40 60.

Leaving HIF due to financial hardship?
If you feel like you can't afford private health cover right now, don't worry. We understand that challenges like losing employment or income can happen unexpectedly. Instead of cancelling though, did you know that we can suspend your membership for up to 12 months if you hold a valid Health Care Card, (sickness benefits, new start, jobsearch, unemployment benefits only) and up to 6 months if not? For more information and to lodge a Financial Hardship suspension request, please visit our Policy Suspension page.

Leaving HIF due to overseas travel plans? 
Lucky you! If you're planning to be overseas for more than two months and less than two years, you don't need to cancel your HIF membership, you can simply suspend it instead. That means that when you eventually return to Australia and reinstate your membership, you won't be required to re-serve any waiting periods and your previous benefits and annual limits will still apply.

Leaving HIF due to dissatisfaction with our customer service?
Yikes, that's not good to hear. Firstly, please accept our apologies for any issues or inconvenience you have encountered. We always strive to provide the highest level of service to our members and would really appreciate your feedback on what went wrong on this occasion. While we understand you may already have joined a new fund by now, if there's anything we can do to retain you as an HIF member, please let us know (and if you have already joined a new fund, don't worry; A 30 day cooling off period will apply, meaning you can still cancel your new membership without incurring any costs).

If you still wish to cancel your membership after considering the points above, please call us on 1300 13 40 60 Monday to Friday and we'll be happy to process your request. We're very sorry to see you go and wish you all the best for the future.

Please note: Only the Primary Member has the right to cancel a whole membership. We'll cancel your membership from the date that we receive your notice and forward you a refund of any excess premiums.

Category: Member Information
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