Our Online Member Centre (OMC) allows you to easily update and manage your HIF membership online. The OMC enables you to:
Update your contact details
Have you moved house or changed your email address or phone number? Under the ‘My Profile’ tab, you’re able to update your:
- email address
- home address
- postal address
- contact number/s
If you’re moving interstate though, you’ll need to give us a quick call on 1300 13 40 60.
Manage your contact preferences
As Australia’s first certified Carbon Neutral health fund, we encourage you to choose email as your primary contact preference. To check or update your preferences, head to the ‘My Profile’ section and you’ll be able to opt-in to:
- Member and claims information
- Competitions and promotions
- Member surveys
This is a great way to keep up to date with all that’s happening at HIF and also gives you access to exclusive Member offers.
View your claims history
It’s easy to keep track of the recent claims you’ve made. Your claims history shows the HIF benefit paid for treatments or services including any applicable item numbers. It’s important to note though that this doesn’t include the benefit paid by Medicare.
View your Extras annual limits
If you have an Extras policy with us, you'll be able to see your annual limits and your remaining limits for the calendar year. Just head to View Extras Limits section in the OMC and/or our Mobile App.
Make a credit card payment
Want to make a one-off payment to your policy to make your membership financial? It’s easy! Head to the ‘Payments’ tab to make a credit card payment online.
Update your banking details
You can update your credit card and bank account details.
Download your tax statements
Tax Statements are now available for download through the ‘My Profile’ section. Here you’ll also be able to see the past three financial years tax statements for each adult Member on the policy.
View your next payment date and amount
Unsure when your next membership payment is due or being debited from your account? Under the ‘Payments’ tab, you’re able to view when the next payment will either be deducted from your nominated account or when your next billing statement is due as well as the total amount.
Order a new membership card
Have you misplaced your membership card or do you simply need an updated card? You can order a new card under the ‘My Profile’ tab for either adult on the policy.
Not registered yet for OMC? Accessing the Online Member Centre is easy - simply complete your Member details and your registration will be instantly confirmed.
Got any questions or would like to provide feedback?
To chat to our friendly team, simply call 1300 13 40 60 between 6:00am – 5:30pm (AWST) Monday to Friday or simply email firstname.lastname@example.org and we'll be happy to help.