Can I make a claim online?

Yes, absolutely - you asked us to let you claim online so that’s exactly what we’ve done!

Over 85% of HIF Extras claims are paid on the spot simply by swiping your member card through a HICAPS eClaiming terminal at the time of service! Not all providers offer HICAPS though, so on those occasions where you can’t claim in-clinic, you can now claim online.

Plus with our new online claiming option, you can now sumbit your Extras claims and you’ll instantly see the estimated benefit payable!

What Extras services can be claimed online? 

Depending on your level of Extras cover, here are the services you can now claim online:

  • General dental

  • Optical

  • Chiropractic 

  • Physiotherapy

  • Osteopathy

  • Remedial massage

  • Acupuncture

  • Myotherapy 

  • Traditional Chinese medicine

  • Speech therapy

  • Occupational therapy

What can't be claimed online?

  • Any Extras services not listed above
  • Inpatient hospital treatment
  • GP visits
  • Ambulance trips
  • Specialist appointments
  • Medical services such as x-rays or pathology

Manage your membership at a time that suits you. Available 24/7, our online Member Centre gives you access to a range of services designed to help manage your policy with the click of a mouse. Visit now to update your personal details, submit an Extras claim, view your claims history, make a payment, update your payment details, download a tax statement, and more.

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