Ask HIF

Home ›Help ›Claiming Information

Claiming Information

Sort by:

Are benefits paid on a financial or calendar year basis?

Can I claim for day surgery?

Can I claim on optical items purchased from overseas?

How do I claim for a medical procedure?

How do I claim for my gym membership?

How do I make an Extras claim?

How do I use the HIF Member app?

I have found an old provider receipt. Can I still claim it?

Is there a maximum amount I can claim per day?

What is a non-contracted hospital?

What is HICAPS?

Where can I find a list of healthcare providers?

Where can I find a claim form?

Does my HIF policy cover me outside of Australia?

What's covered for members who need an ambulance?

Am I covered for diabetes?

Can I claim for swimming classes?

Can I claim for Yoga and Pilates classes?

Can I claim for MRI scans?

Can I claim for psychology?

Why was my claim rejected?

How to Claim

Can I claim for services purchased outside of Australia?

Can I make a claim online?

How do I claim for workers compensation?

How can I check my claims history?

Can I claim for an insulin pump?

Knowledge base

Live chat

What would you like to know?
Enter a question or keyword. eg. 'What is..', 'How do I..'

Looking for something else? Browse the HIF Knowledge Base

Member login

› Register Online
› Forgotten Your Password?

Our online member service centre is available 24/7 and allows you to update your personal details, lodge an Extras claim, view your claims history, make a payment, add a new member and much more.

View Member Benefits

Download a Claim Form