1. How we collect personal information
The personal information we collect may include:
- Information that identifies you, such as your name and contact details;
- Email address and telephone number;
- Postal address, postcode and State;
- Details about your marketing preferences and interests;
- Information provided when you participate in competitions, promotions, events, surveys or other marketing activities; and
- Any other information you choose to provide to us.
We do not collect sensitive information, including health information, for marketing purposes unless you provide express consent for a specific purpose or where otherwise permitted by law.
We generally collect your personal information directly from you when you:
- subscribe to receive HIF marketing communications;
- enter a competition or promotion;
- complete a survey, quote, enquiry form or online form;
- interact with HIF websites, advertisements or digital marketing activities; or
- otherwise provide your personal information to us for marketing purposes.
We may also collect personal information from third parties where permitted by law, including marketing partners, digital platforms, event partners or service providers assisting us with marketing activities.
2. Why we collect your personal information
We collect and use your personal information for marketing purposes, including to:
- provide information about HIF products, benefits, services, promotions, and competitions;
- send marketing communications where you have provided consent;
- administer competitions, promotions, surveys and marketing campaigns;
- respond to enquiries and requests relating to our marketing activities;
- understand preferences and engagement with our marketing activities;
- conduct market research and analyse marketing effectiveness; and
- improve our marketing communications, campaigns and customer experience.
If you do not provide the requested personal information, we may be unable to:
- process your participation in competitions, promotions, or surveys;
- respond to your marketing-related enquiry; or
- provide you with requested marketing communications or information.
3. Direct marketing
Where you provide consent, we may use your personal information to send you marketing communications about HIF products, services, promotions, competitions, events, surveys and other marketing activities.
We may contact you by:
- email;
- telephone;
- SMS;
- direct mail; or
- digital marketing channels.
HIF may use marketing techniques such as behavioural targeting and contextual targeting to provide relevant marketing content to you online.
This may involve the use of cookies, pixels and similar technologies by HIF or third-party digital marketing providers. Your experience with digital marketing activities may depend on the privacy settings selected within the applications and devices you use.
4. We may disclose your personal information
To conduct our marketing activities, we may disclose your personal information to persons or organisations including:
- marketing and customer relationship management providers, including HubSpot;
- digital marketing providers and platforms, including Meta and Google;
- email, SMS and communication providers;
- website, analytics and technology service providers;
- market research providers;
- contractors, consultants and service providers acting on our behalf; and
- other parties where required or authorised by law.
These organisations may only use your personal information for authorised purposes relating to HIF’s marketing activities.
5. Disclosure of personal information overseas
Some of our service providers and digital marketing providers may host or store personal information overseas.
As part of our marketing activities, we may disclose personal information overseas to digital marketing platforms, social media platforms, analytics providers and other service providers that assist us with campaign delivery, advertising, analytics and marketing activities.
Where personal information is disclosed overseas, HIF will comply with the requirements of the Privacy Act 1988 (Cth) relating to cross-border disclosure of personal information.
6. Marketing preferences and opting out
You may withdraw your consent or opt out of receiving marketing communications from HIF at any time by:
- selecting the unsubscribe option included in marketing communications issued by us;
- contacting us by phone on 1300 134 060;
- emailing hello@hif.com.au; or
- updating your marketing preferences where available.
Please allow up to five business days for your request to be processed.
7. Security of personal information
HIF takes reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We maintain appropriate technical and organisational measures to safeguard personal information collected and used for marketing purposes.
8. Access to and correction of your personal information
You have the right to request access to, or correction of, the personal information held by us.
To request access or correction, please contact us:
By phone: 1300 134 060
By email: hello@hif.com.au
By mail: HIF, GPO Box X2221, Perth WA 6847
Further information about access, correction and privacy complaints is available in our Privacy Policy.
9. Acknowledgement and consent
By providing your personal information and selecting the option to receive marketing communications, you consent to HIF collecting, using and disclosing your personal information in accordance with this Statement and our Privacy Policy.
Marketing consent is optional and you may withdraw your consent at any time.
10. Contacting us about privacy matters
If you have any questions, complaints or concerns about how your personal information has been collected or handled by HIF, please contact our Privacy Officer:
Privacy Officer
Health Insurance Fund of Australia Limited
Email: privacyofficer@hif.com.au
Mail: HIF, GPO Box X2221, Perth WA 6847
If we do not respond within a reasonable time, or if your complaint is not resolved to your satisfaction, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).