In line with the Prime Minister’s recommendation, HIF’s workforce is now operating from home.
Like most Australians, we’re working differently now - but rest assured we’re equipped and ready to serve our Members. Our systems allow us to operate in this way, so we’re still available to answer your questions, help you review your cover, pay your claims and assist you in many other ways.
Our information security, cyber and privacy protocols remain active and stable, and they’re very robust. You can be confident that your personal information is safe.
While we aim for no change to our usual service, we do ask for your understanding and cooperation during this very busy time. It may take a little longer than usual to answer calls and respond to emails, but rest assured that we’re doing our very best to assist all Members as quickly as possible.
There will be some small impacts in other areas though, particularly around physical letter-based communications and transactions. During this period some outbound mail will only be processed once a week. To avoid any delays, we urge you to communicate and transact with us by the following channels:
- Phone 1300 13 40 60 Monday to Friday
- Login to our Online Member Centre
- Lodge Extras claims on your mobile via our HIF Member App (available for Apple and Android users)
- Email firstname.lastname@example.org
Unfortunately at this time, we can’t accept any payments by cheque as we‘re unable to get them to the bank to deposit them. You can switch to direct debit payments by calling us on 1300 13 40 60, or you can make a one-off credit card payment within our Online Member Centre
If you experience financial hardship during this period, we urge you contact us
to discuss your options and other ways we can help.