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What is Voice of the Patient?

Voice of the Patient is a survey managed by Australian Health Service Alliance (AHSA). HIF participates in this survey to gather valuable feedback from members about the quality of care provided within their hospital admission.

What is HIF's 'Second Opinion' service?

You don't get a second chance with your health, but as an HIF Member you can get a second opinion! The unique network of Best Doctors’ gives HIF Members who hold our selected Hospital and/or Extras policies with remote access to some of the medical profession’s leading minds – 50,000 medical experts spanning 40 specialties and 430 sub-specialties to be exact. Even better -  Members can access the Best Doctors' network as many times as they like.

What is an outpatient service?

Do you know the difference in an inpatient or outpatient service? We know health insurance lingo can be difficult to understand, so why not head to our handy online knowledge base to access hundreds of articles that can answer all your health insurance needs!

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