As a private health insurer, it’s our role to advocate for better health, even if it does...
The easiest way to change your bank account details is logon onto our Online Member Centre. Available online 24/7, it allows you to update payment details and make a payment, as well as update your personal details, view your claims history, and much, much, more. If you haven’t done so already, make sure you register to access your Member Centre.
When a customer cancels or switches their private health insurance cover to HIF health insurance, we will provide or request from their other insurer, a document called a Clearance Certificate. The certificate provides HIF with all the details we need in order to confirm and finalise the customer's new policy with us, such as: their length of membership with their old fund, their product description, any waiting periods that may still be outstanding on their old policy, previously paid claims in the past 12 months; and any Lifetime Health Cover loading that may apply on hospital cover. The previous fund then has 14 working days to supply the certificate to HIF.
After recently identifying a point of confusion in the market, HIF believes it’s important...
HIF has been named a finalist in the Finder Green Awards, which recognise Australia’s...
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