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Overview
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Claiming Information32

Are benefits paid on a financial or calendar year basis?

Can I claim for day surgery?

Can I claim on optical items purchased from overseas?

Clinical Categories38

Assisted reproductive services

Back, neck and spine

How much can I claim for dental each year?

What is the difference between 'general dental', 'major dental' and 'Orthodontics'?

What is Periodontics and Endodontics?

Can I buy my glasses and contacts online and still claim with HIF?

Can I claim a rebate on a weight loss program?

What are Complementary Therapies?

General Info About HIF7

Can I get a job with HIF?

Does HIF sell pet insurance?

Is HIF environmentally friendly?

Government Legislation12

What is Lifetime Health Cover loading?

What is the Australian Government Rebate on private health insurance and how can I claim it?

What is the Medicare Levy Surcharge (MLS)?

Health Insurance Information22

What are waiting periods?

What does it mean to be a private patient?

What does it mean to be a public patient?

Hospital Cover19

Can I have medical treatment at home?

Do waiting periods apply for hospital cover?

Does HIF cover Gender Affirmation Surgery?

Does HIF cover same-sex couples?

How do I become an HIF member?

How do I switch my insurance policy to HIF?

Maternity Cover6

Do I have to serve waiting periods for Pregnancy and Birth?

What is Assisted Reproductive Technology and IVF and does HIF cover it?

What maternity services are covered by HIF?

Member Information44

Can I get a rebate estimate before having treatment?

How do I reset my Online Member Centre password?

Do I need to change my cover now that I'm a Permanent Australian Resident?

Overseas Visitors Cover15

Will I be eligible for Medicare in Australia?

How do I change from visitors cover to a domestic policy?

How quickly will I get my visa compliance letter?

Online Member Centre9

How do I reset my Online Member Centre password?

How do I change my bank details?

How do I change my contact information?

Pet Insurance22

What percentage of my vet expenses am I covered for?

What excess applies to HIF Pet Insurance?

Why do I need Pet Insurance?

Private Health Insurance Reforms4

What is the simplified tiered system?

What changes have been made to natural therapies on Extras Cover?

What are the new clinical categories under Hospital Cover?

Patient Eligibility Check

How do I update my provider details?

Recent Knowledge Base Articles

Can I claim for quit smoking classes?

16 Aug 2023

Will I be eligible for Medicare in Australia?

How quickly will I get my visa compliance letter?

What Overseas Visitors products meet Working Visa requirements?

Which Overseas Visitors Cover products meet Non-Working Visa requirements?

Do I need private health insurance on a Temporary Working visa?

Does the Medicare Levy Surcharge (MLS) affect Overseas Visitors?

Can I claim for the Australian Government Rebate on Private Health Insurance as a visitor from a reciprocal country?

Where can I find HIF product factsheets?

What is Voice of the Patient?

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