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Claiming Information

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Extras Telehealth Benefits

How do I pay my $50 non-emergency ambulance co-payment?

Can I transfer my benefit limits to someone else on my policy?

What is Magnetic Resonance Imaging (MRI) and is it claimable?

How do I lodge a compensation claim?

Does HIF pay a benefit towards medicinal cannabis?

Can I claim for an insulin pump?

I want to report a HIF Member App Error

How can I check my claims history?

How do I claim for workers compensation?

Can I make a claim online?

Can I claim for services purchased outside of Australia?

Why was my claim rejected?

Can I claim for psychology?

Can I claim for MRI scans?

Can I claim for swimming classes?

Am I covered for diabetes?

What's covered for Members who need an ambulance?

Does my HIF policy cover me outside of Australia?

Where can I find a claim form?

What is a non-contracted hospital?

What is HICAPS?

Where can I find a list of healthcare providers?

How do I claim for a medical procedure?

Are benefits paid on a financial or calendar year basis?

Can I claim for day surgery?

Is there a maximum amount I can claim per day?

How do I claim for my gym membership?

I have found an old provider receipt. Can I still claim it?

How do I use the HIF Member app?

Can I claim on optical items purchased from overseas?

How do I make an Extras claim?

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Welcome to your Online Member Centre.
Our online Member service portal is available 24/7 and allows you to update your personal details, lodge an Extras claim, view your claims history, make a payment, add a new member and much more.

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